purchased service contract renewal

Pre-Contract Renewal/Bid Customer Survey Can Be A Real Eye Opener

One tactic that I have found invaluable in my quest to improve purchased service quality is a “Pre-Contract Renewal/Bid Customer Survey” conducted within 90 days of a contract renewal/bid. The survey would be sent to all customers and stakeholders of a renewal contract. From my experience, it can make all the difference between who you renew or bid your next contract to. It all starts with conformance to requirements!